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Query: PROGRAM" Subject: Mapping Year: 2014 Document Type: Tesis Repository: 73

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Title: A aplicação do pensamento lean a um processo de reclamações
Author: Monteiro, Luís Miguel do Carmo
Language: Portugués
Repository: 73
Subject: Prestação de serviços / Gestão de reclamações / Value stream maping / Process activity / Services / Complain handling / Mapping

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