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Query: CONTROL Repository: 57 Document Type: Preprint Subject: Quality tools

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Title: Análisis de causas de ineficiencias en servicio al cliente / Analysis of inefficiencies in customer service
Author: Alarcón-Mendoza, Valentina / Sarmiento-Campo, Wendy / Mejía-Quiñones, Jaime / Castaño-Álvarez, Álvaro / Troncoso Palacio, Alexander Humberto
Language: Inglés
Repository: 57
Subject: Quality / Customer service / Quality tools / Control charts / Ishikawa diagram / Process capacity

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