Title:How the different voices that engage in crisis communications, influence consumers NWOM intentions and corporate reputation during a customer complaint paracrisis occurring on facebook
Title:Caracterización de clientes para la implementación de un modelo de negocio de productos modulares y personalizables en el sector mobiliario de Barranquilla / Characterization of clients for the implementation of a business model of modular and customizable products in the furniture sector in Barranquilla.