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Repository: 73 Document Type: Conferencia Subject: ITIL

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Title: ITIL nas universidades: projecto-piloto em gestão de activos de TI no ISCTE-IUL
Author: Martins, Ricardo / Cardoso, Elsa / Sequeira, Manuel Menezes de / Borges, Henrique
Language: Portugués
Repository: 73
Subject: ITIL / Gestão de sistemas de informação e tecnologias da informação / Processos de negócio / Ensino superior / Business intelligence

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Title: Influential factors on incident management: lessons learned from a large sample of products in operation
Author: Caldeira, J. / Brito e Abreu, F.
Language: Inglés
Repository: 73
Subject: Software development / Empirical Software Engineering / Software Quality / ITIL / Incident Management / Problem Management / Release and Deployment Management / Services Science

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