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Subject: Java Web Services Subject: Internet Services Document Type: Tesis Language: Portugués

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Title: A aplicação do pensamento lean a um processo de reclamações
Author: Monteiro, Luís Miguel do Carmo
Language: Portugués
Repository: 73
Subject: Prestação de serviços / Gestão de reclamações / Value stream maping / Process activity / Services / Complain handling / Mapping

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Title: Gatekeeping de notícias na era dos media sociais: alguém ainda guarda os portões?
Author: Brito, Gonçalo Nuno Maurício
Language: Portugués
Repository: 73
Subject: Gatekeeping / Media sociais / Jornalismo / Internet / Digital / Comunicação / Web / User generated content / Web 2.0 / Notícia / Redes socias / Social media / Journalism / Communication / News / Social networks

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