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Subject: Web Services Language: Portugués Repository: 73 Document Type: Tesis Year: 2014

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Title: O despertar do retalho especializado, uma nova estratégia!: O caso Moteespa
Author: Bastos, José Manuel Miranda
Language: Portugués
Repository: 73
Subject: Canais de distribuição / Retalhista Omni-Channel / Serviços / Gama / Distribution channels / Omni-Channel retailer / Services / Assortement

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Title: A aplicação do pensamento lean a um processo de reclamações
Author: Monteiro, Luís Miguel do Carmo
Language: Portugués
Repository: 73
Subject: Prestação de serviços / Gestão de reclamações / Value stream maping / Process activity / Services / Complain handling / Mapping

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